Perils of Pauline (oops-I mean Post Office)

Roslyn Our Journey adventure, breakdowns, business, opportunity

After waiting an extra 2 days, having not heard from my online customer I dropped her an email asking her if she received her new Handmade Necklace. “No, she said, not yet”.  I gave her the tracking number & much to my horror, instead of the package going directly to Florida her order( necklace below) was in Denver, Colorado.

Screen-Shot-2013-06-28-at-9.12.08-PM

OH NO!Screen-Shot-2013-10-02-at-11.51.06-PM

Colorado was under water with flash flooding. I checked the tracking several times & on Sat. it was still in Colorado.  It couldn’t have gone to a worst place. Talk about perils!!!

I tried thinking about all the people, homes & places affected by the floods & rains but in my mind’s background was “The Necklace”. There is a saying “The mail will get thru” or something like that but did that include packages?

What Happened?

A trip to the post office explained how it got to Colorado but did not produce the necklace delivery.  It was travelling around the states because I used a 2 day priority box and The machine made a mistake by sorting it incorrectly. We were assured it wasn’t lost, just moving along until a human got to it.

Why did I package it this way?

100_3812

All I wanted to do was to make a great presentation  boxing the fabulous necklace instead of wrapping it in bubble bag.  We asked for an ETA &  within the month. Frustration and disbelief for me. I didn’t want to tell this to my customer.

What to do?

But I shared the perils of this shipping package with my customer. To make matters worse, as time went by I wasn’t getting any email replies from her. I couldn’t help but start thinking worst case scenarios. Storm Sandy caused the cancellation of 5 of my top shows last year. I knew I didn’t like rain. I never liked rain. I will never like rain.file0002059106607

Outcome

The beautiful necklace was delivered after the weekend. It went to 2 other post offices and finally arrived, 1 week later than expected. Quickly sent off a yeah email to customer & wanted assurance it had arrived unscathed. Days went by, still no reply from customer so I sent a private message thru Facebook.

 “OH! Yes ma’am I got it Safe and sound... I LOVE IT -Sorry I didn’t even realize I didn’t tell you yet!  I haven’t taken a picture yet because I wanted to be sure I had makeup on,  and you know how it is working at home, makeup is not an everyday occurrence.”

Relief and satisfaction filled my soul and I await a photo and testimonial.

No, customer ‘s name is not Pauline. She is a favorite person of mine who I met in a private Facebook group and the timing was not ideal as she was very busy with releasing a new project. It’s just that little mishaps like this do happen and for a small solopreneur, it does feel like “The Perils of….

This is the Necklace she purchased: For others visit: http://earthandmoondesign.com

Screen-Shot-2013-06-28-at-9.12.08-PM

 

Stay in Touch & in Style

Subscribe to our newsletter to receive special offers and a 20% off gift card redeemable against your first purchase

Roslyn on FacebookRoslyn on GoogleRoslyn on InstagramRoslyn on PinterestRoslyn on Twitter
Roslyn
I loved going to work each day for 30 years as a professional career counselor. When I retired, I explored my creativity and regard for crafts until I discovered beading. At age 68 I turned my new found passion- jewelry design, into a business. At age 72 I took on learning about social media marketing and developing my computer skills. I am sharing my journey from inception, to frustration, to elation -in the hope of inspiring others that 'it is not too late to start again'. Welcome to my re-invention!

Comments 21

  1. Thank you for sharing this shipping mishap…happens all the time to many. Glad to hear your customer got her jewels, was happy with your persistent customer service and you now have a satisfied customer for life.

    1. OH YES, ‘she’ is VERY satisfied, haha 🙂 Not so satisfied with her picture wearing it, but loves the necklace to pieces!

  2. It is a beautiful necklace and I’m sure your client agrees that it was worth the wait. BTW, I love your packaging! So pretty. 🙂

  3. What a saga! I am so glad the necklace was received and your customer was delighted! Hmmm, hope she sends you that photo of herself with her new necklace and earrings!

  4. Good that you had a tracking number Roslyn, what would you do if it didn’t turn up at all? I’d hate to see your beautiful work lost somewhere out in the Post Office jungle 🙂

  5. I’m so glad the necklace arrived safe and sound! It’s so beautiful it would have been a shame for it not to have made it to your customer. I use the USPS all the time (mostly at Christmas) and, knock on wood, I’ve had very good luck with them. But, as you know, things happen. I’m so happy this Comedy of Errors turned out OK.

  6. I enjoyed reading your Post Office story. I have had a few myself!

    Your necklace is beautiful as they all are!

    You are one talented lady!

  7. My goodness Roz – what a story. I hate it when things like this happen – it makes you feel like somehow you did something wrong, even though the reason for the delay had nothing to do with you at all. Thanks for sharing this – we’ve all been there. Glad everything worked out well in the end. The necklace and the packaging are beautiful by the way. Stay strong!

    1. Post
      Author
    1. Post
      Author
  8. I LOVE, LOVE, LOVE the necklace! Thanks so much for all the care you put into the package and tracking it down 🙂 The necklace itself is the most gorgeous thing ever… but I can’t believe how over and above you went and all the love you put in behind the scenes, it was really cool 🙂

    and your story is great too, it just goes to show how our minds can sneak little doubting thoughts in there and go to the worst case scenarios, haha, I was LOVING IT (and was just busy) and the little lapse in communication can cause all kinds of weirdness in the mind, eh?

    I DID take a pic, so you know… but I hate the pic, haha 🙂 Not because of the necklace, because of my CHIN, haha, hence why I’ve been running every morning with my husband, haha 🙂 I will be sure to get you over a ‘proper’ testimonial and pic very soon, I have not forgotten you!

  9. This is the kind of commitment and follow-up that builds businesses! And as things get more and more impersonal, personal touches (such as your packaging and care) will give you the “leg up” with your potential clients. Great job, Roz!

    1. Post
      Author
  10. I LOVE this post for so many reasons! First, I love hearing the behind the scenes thoughts and experiences. Second, the fact that these kinds of things happen to entrepreneurs all the time, it is good to know we are not alone. I love the way you write Roz, one more reason to love you!

    1. Post
      Author

      Thanks so much Kelly for taking the time to read & reply. I write like I’m talking to you & I have to draw from my own experiences in order to maintain a weekly blog. This has become another aspect of having the business that I’ve come to love. I don’t think I’ll ever really retire.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.