After waiting an extra 2 days, having not heard from my online customer I dropped her an email asking her if she received her new Handmade Necklace. “No, she said, not yet”. I gave her the tracking number & much to my horror, instead of the package going directly to Florida her order( necklace below) was in Denver, Colorado.
Colorado was under water with flash flooding. I checked the tracking several times & on Sat. it was still in Colorado. It couldn’t have gone to a worst place. Talk about perils!!!
I tried thinking about all the people, homes & places affected by the floods & rains but in my mind’s background was “The Necklace”. There is a saying “The mail will get thru” or something like that but did that include packages?
A trip to the post office explained how it got to Colorado but did not produce the necklace delivery. It was travelling around the states because I used a 2 day priority box and The machine made a mistake by sorting it incorrectly. We were assured it wasn’t lost, just moving along until a human got to it.
Why did I package it this way?
All I wanted to do was to make a great presentation boxing the fabulous necklace instead of wrapping it in bubble bag. We asked for an ETA & within the month. Frustration and disbelief for me. I didn’t want to tell this to my customer.
What to do?
But I shared the perils of this shipping package with my customer. To make matters worse, as time went by I wasn’t getting any email replies from her. I couldn’t help but start thinking worst case scenarios. Storm Sandy caused the cancellation of 5 of my top shows last year. I knew I didn’t like rain. I never liked rain. I will never like rain.
The beautiful necklace was delivered after the weekend. It went to 2 other post offices and finally arrived, 1 week later than expected. Quickly sent off a yeah email to customer & wanted assurance it had arrived unscathed. Days went by, still no reply from customer so I sent a private message thru Facebook.
“OH! Yes ma’am I got it Safe and sound... I LOVE IT -Sorry I didn’t even realize I didn’t tell you yet! I haven’t taken a picture yet because I wanted to be sure I had makeup on, and you know how it is working at home, makeup is not an everyday occurrence.”
Relief and satisfaction filled my soul and I await a photo and testimonial.
No, customer ‘s name is not Pauline. She is a favorite person of mine who I met in a private Facebook group and the timing was not ideal as she was very busy with releasing a new project. It’s just that little mishaps like this do happen and for a small solopreneur, it does feel like “The Perils of….
This is the Necklace she purchased: For others visit: http://earthandmoondesign.com